BancABC has taken this head-on and will be introducing a number of innovations to enhance the customer's convenience and experience.
The chatbot is designed to provide relevant and contextual responses to customer queries and even helps make transactions on the chat window itself. Customers can initiate transactions either through voice or chat, said the bank.
The first of these innovations is the introduction of "Ally", BancABC's brand new chatbot and the newest member of the "A" Team. The chatbot will enable clients to enquire and transact on WhatsApp messenger, Facebook messenger and the bank's website. On each platform, the bank will be able to support its clients through the following:
Advise on banking related enquiries e.g. savings, investments, etc
All transactions including but not limited to;
Balance enquiry (Zimswitch, VISA, Mastercard, loans)
Mini statements
Internal transfers, RTGS, ZIPIT
Debit Card replacements
Airtime top-ups
Bill payments (Zesa, City Council, school fees etc.)
The bank has commenced the process of digital transformation, as part of broader efforts to digitalise and bring their customer service offerings into the future. Social media banking has become a staple among banks around the world. With a digital footprint in the tens of thousands, BancABC wants to leverage and support this growing network of customers to cement their presence in the African banking sector.
The bank has a mission to help all Africans realise their potential, and in order to do so, individuals must feel they have an ally in the bank. Patricia Mugabe, Head of Strategy and Innovation at BancABC says:
"As a large bank with a growing customer base, we need to be seen as being in touch with our customers. Our customers are busy and are always on the move and so require access to their bank anywhere, in real-time."
