Ecocash, which enjoys a lion's share of over 90 percent of the mobile money market, has in the past two weeks faced serious challenges with its platform following a supposed upgrade, that saw its system becoming unreliable.
Owned by the country's biggest telecoms network, Econet, Ecocash has had to issue repeated apologies following its system failures in the past two weeks and has been on the receiving end of subscriber criticism on social media platforms for failed or incomplete transactions that take a long time to be resolved. Ecocash has since the November 16 system upgrade, said all its services had been fully restored.
At the end of the first quarter of 2019, data from the industry regulator showed that Ecocash had 6,3 million active subscriptions, followed by One Money at a distant second, with 312 223.
Having watched its competitor go through the turbulence, One Money in the past two weeks went on an aggressive marketing campaign, touting itself as the go-to and reliable mobile money service provider. And to incentivise new subscribers to join the network, NetOne chief executive Lazarus Muchenje said One Money would with immediate effect zero-rate all transactions.
"Effective today we have introduced zero-rated transactions on all One Money transactions except the Statutory two percent tax and the card swipe charges," he said.
"This means that when you send money, there are no fees, when you receive money there is no fees, when you purchase airtime, there are no fees, when you cash out, there are no fees, when you buy at the shop using the merchant code, there are no fees."
Mobile money platforms have over time gained popularity due to their convenience in an economy that is battling cash shortages. But the cost of transacting using mobile money platforms has been a major headache for consumers, who feel they are heavily taxed.
"We expect that with these zero charges, the burden on the consumer will be greatly reduced," said Mr Muchenje who further announced that the network would also give free data to customers who kept a minimum of $500 in their One Money account.
It remains to be seen how the bold declaration will benefit the state-owned network, which has generally been criticised by subscribers for being slow and a bit inefficient in terms of service delivery.
