A survey conducted across the country by businessdaily shows that despite the technical glitches that dogged the system shortly after the upgrade, all EcoCash services are back online, with some merchants reporting increased transactions through the platform following the upgrade.
Innocent Ruwende, Harare City Council's acting spokesperson, said not only does EcoCash help the city to collect revenues efficiently, but the system also provides convenience for ratepayers.
"Our EcoCash service is working perfectly, save for moments when the network is bad like it was in the past few weeks.
"EcoCash and indeed all our other electronic money transfer methods make bill payments easy, especially in a cashless economy like ours," Ruwende said.
It was also business as usual for most fuel service stations, restaurants, retail shops, vendors and transport operators in Harare, who make use of the Cassava Smartech's EcoCash platform everyday. The survey showed that when it comes to convenience, EcoCash scores very high.
"We are happy that the product is now more efficient and faster after it was upgraded because our lives now revolve around EcoCash, because it's so convenient," said Takunda Mukaro, a shop owner in Gweru.
"I am happy to say that my sales volumes are now growing significantly as most people have no cash and use EcoCash for their transactions," he said.
Lynnet Machisa, a 35-year-old school teacher, said she appreciates the convenience EcoCash brings into her busy life.
"When the system went down during the upgrade, it seemed like my life was turned upside down. EcoCash has become part and parcel of my daily life such that I cannot afford to spend a day without using it. I am happy that the platform has been upgraded and is now working as smoothly again," she said.
Edwin Moyo, who operates an small-to-medium business enterprise in Bulawayo's Mzilikazi suburb, concurred with Machisa that EcoCash has made people's everyday lives convenient and easy.
"It's funny how our lives now depend on EcoCash. It's just that we don't notice it unless some disruption occurs," he said.
Moyo explained the anguish he experienced when customers failed to buy his products, despite the existence of other means of payment, when the EcoCash platform was being upgraded.
