Zesa prepaid electricity vending service having technical challenges

By Staff writer | 13 Mar 2019 at 11:41hrs
The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) would like to advise its valued customers countrywide that the Prepaid Electricity Vending System is experiencing technical challenges, resulting in some transactions taking longer periods to complete than is normally the case.

The power utility further advises that the technical challenges are mostly affecting third-party vendors of electricity and advises its valued customers to use alternative channels like their nearest ZETDC banking halls to transact until normal service is restored.

In the meantime, customers can access normal service from the following ZETDC banking halls countrywide:

Harare Region

Waynne Street ZETDC Office, Mabelreign ZETDC Office, Warren Park ZETDC Office, Kuwadzana ZETDC Office, Mufakose ZETDC Office, Glen View ZETDC Office, Glen Norah ZETDC Office, Makoni Client Service Centre (Chitungwiza), Zengeza, Seke South District Office, Borrowdale Client Service Centre (1 St Michaels Lane), Mbare ZETDC Office, Zengeza ZETDC Client Service Centre, Powertel Office (Joina City) and Ruwa Depot.

Western Region

Bulawayo Customers can access service from ZETDC banking halls at Halco House, Richmond House, Nketa, Lobengula, Entumbane, Luveve, Nguboyenja, Pumula, Tshabalala, Mpopoma, Pumula and Magwegwe.

The power utility further advises that customers can also access normal service from the ZETDC banking hall (Victoria Falls depot), ZETDC Baobab District Office (Hwange), ZETDC Banking Hall (Gwanda Road) as well as from the ZETDC Depots in Beitbridge, Lupane, Plumtree, Esigodini and Filabusi.

Eastern Region Customers can access normal service from the Chiredzi depot, Mutare Megawatt House, Chipinge Office, Nyanga Depot, Rusape Depot while those in Masvingo and the surrounding areas can be served from the Masvingo District Office.

Southern Region Customers in the ZETDC Southern Region can access service from the following centres:

Kwekwe Vending Kiosk, Gweru Vending Kiosk, Zvishavane District Office, Nembudziya Client Service Centre, Gokwe Client Service Centre, Mvuma Client Service Centre, Chivhu Client Service Centre, Mataga Client Service Centre, Shurugwi Client Service Centre and Nkayi Client Service Centre.

Northern Region Customers can be served from our Chinhoyi District Office (Along Magamba Way) as well as from the ZETDC banking halls in Chegutu, Kadoma, Concession, Mvurwi, Mutoko, Marondera, Norton, Karoi and Mhangura. The ZETDC technical team is working flat out to restore normal service.



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