How machine learning will change every business

By Hamilton Katsvairo | 07 Dec 2018 at 07:45hrs
Machine learning
Machine learning and artificial intelligence are said to be shaping the way people will live and work in the future. It's already grown rapidly over the last decade, with automation software being introduced into workplaces and our daily lives. However, machine learning is still yet to infiltrate the world on a wide scale level.

What Is Machine Learning?
Paul Matthews describes Machine learning as closely linked to AI (artificial intelligence) that summarizes a computer's ability to self-teach and improve its performance of a specific task. Essentially, it's about analyzing large volumes of data and interpreting it into performable tasks. Machine learning can make predictions and learn from them, whether they were correct or not. It can then use this information to refine its knowledge, making the correct prediction in the future. Companies such as Google, Face book and Amazon use this algorithm to analyze a user's search activity. This means that they have access to extraordinary amounts of data.

The Impact on Businesses
Machine learning has the potential to automate many aspects of the workplace. It can effectively change the way businesses operate. When we think of robots in the work environment we think of automated machines, such as the checkout machines in the supermarket. However, machine learning delves much deeper than just pre-programmed automation. Machine learning refers to artificial intelligence that can learn and adapt, for example a customer service robot can transform this part of a business. Automation software could refine customer service answers to queries by analyzing chats with customers and adapting their responses to be more accurate every time.

Industries such as education, banking, retail, law, and healthcare all stand to benefit from machine learning. Machine learning can help human employees with their daily tasks, decreasing costs in the long run yet improving effectiveness. We are also now seeing mobile app development companies starting to link with machine learning to improve customer experiences as well as helping employees.

Machine learning can help the education industry by lessening the responsibilities and pressures placed on teachers. Marking papers is something that can take up a lot of a teacher's time. AI would be able to come up with an algorithm for grading papers that could eliminate the hours spent marking by teachers. Machine learning could also be programmed to establish study plans and tailor it to each child's needs. Though no robots will be taking over a teacher's job anytime soon, they can certainly help ease the daily number of tasks many teachers face.

Computers are already used as part of healthcare initiatives in surgeries and hospitals, where they can give faster patient diagnosis and also predict potential problems a patient may have in future. Hospitals are currently using AI algorithms to more accurately detect tumours and analyze moles for skin cancer. The hope is that the technology will develop so much that it will help in the search for a cure to cancer.

The Future of Machine Learning
Machine learning has already come such a long way, improving work life in many industries as well as positively impacting customer experience. However, there is still a way to go if we want to see it used in our everyday lives. The ideal scenario is that it can be used to help employees with their jobs, meaning businesses will save money and time.

Hamilton Katsvairo is a business writer, learning and development professional who has passion for human potential. He has an avid belief in the concept of life-long learning. He can be reached and Twitter: @hkatsvairo or WhatsApp at +263772733760



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