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What do I need to set up a call centre?

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  • What do I need to set up a call centre?

    Hello there,

    Some advice please.

    I am setting up a small home based call centre. We will have about 4-6 people with pc’s and phones.

    The agents will mainly be making outgoing calls but also accepting incoming calls. We want to have one telephone number for incoming calls that any of the agents can answer. If a second call should come in, it should also be able to be answered by another agent. i.e. the line must allow several simultaneous incoming and outgoing calls.

    What service do I need and who do you suggest I consider?

    PS – We would very much like the agents to use headsets rather than hand held devices.

    Many thanks
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